PMP · Question 67 · Task 4: Support organizational change
A project manager is working on a digital transformation project that involves changing core business processes. User training has been completed, but early adoption metrics show that only 40% of users are actively using the new system. Interviews reveal that users find the new system more complex than the old one and are reverting to manual workarounds. What should the project manager focus on?
Answer options:
Provide additional technical training to help users learn the system better
Implement system usage monitoring and reporting to track adoption
Implement change management strategies to address user resistance and complexity concerns
Simplify the system interface to reduce complexity
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