Hard1 markMultiple Choice
Task 4: Support organizational changeorganizational-changereadiness-assessmentdifferentiated-approacheschange-management

PMP · Question 72 · Task 4: Support organizational change

A project manager is working on a project that involves implementing new technology across multiple business units. Each business unit has different readiness levels for the technology adoption, with some units eager to proceed and others resistant to change. The project timeline assumes uniform rollout across all units. What should the project manager do?

Answer options:

A.

Proceed with uniform rollout as planned to maintain project schedule

B.

Focus only on the eager units and delay implementation for resistant units

C.

Develop differentiated change management approaches based on each unit's readiness level

D.

Mandate adoption across all units with strict compliance deadlines

How to approach this question

When stakeholder groups have different readiness levels, develop differentiated approaches that address specific needs rather than using uniform strategies.

Full Answer

C.Develop differentiated change management approaches based on each unit's readiness level✓ Correct
C
Successful organizational change requires recognizing different readiness levels and developing tailored approaches. Differentiated change management addresses specific unit needs while working toward overall project success.

Common mistakes

Using uniform approaches that ignore readiness differences, focusing only on eager adopters, or using mandates without addressing underlying resistance.

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