PMP · Question 90 · Task 1: Manage conflict
A project manager discovers that two team members have been having ongoing personal conflicts that are starting to affect their work quality and team dynamics. Both individuals are high performers when working independently. What should the project manager do FIRST?
Answer options:
Meet with both individuals separately to understand their perspectives, then facilitate a discussion to resolve the conflict
Reassign the team members to work on separate tasks to minimize their interaction
Address the conflict in a team meeting to ensure transparency
Escalate the conflict to HR since it involves personal issues between team members
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