PMP · Question 21 · Task 7: Plan and manage quality of products/deliverables
A software development team is consistently delivering features that meet functional requirements but are experiencing increasing customer complaints about usability and performance. The team follows a definition of done that includes code review, unit testing, and functional testing, but customer satisfaction scores are declining. What should the project manager do FIRST?
Answer options:
Add more rigorous testing phases to the development process
Implement customer feedback sessions after each release to identify issues
Collaborate with stakeholders to expand the definition of done to include usability and performance criteria
Assign dedicated resources to focus on usability and performance optimization
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