PMP · Question 50 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a key stakeholder consistently becomes defensive and argumentative during budget discussions, especially when cost overruns or additional funding needs are mentioned. This behavior is creating tension in project meetings and affecting the team's ability to have productive conversations about project finances. The stakeholder is critical to project success and controls budget approvals. What should the project manager do FIRST?
Answer options:
Change the meeting format to present budget information in writing rather than verbal discussions
Have other team members present budget information to avoid triggering the defensive response
Have a private conversation with the stakeholder to understand their concerns and perspectives about budget management
Provide more detailed budget documentation to address potential concerns about financial transparency
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