PMP · Question 57 · Task 7: Plan and manage quality of products/deliverables
A software development team has been consistently delivering features that meet functional requirements, but customer feedback indicates issues with usability, performance, and accessibility. The team's Definition of Done includes code review, unit testing, and functional testing, but customer satisfaction scores are declining despite meeting all technical criteria. What should the project manager do FIRST?
Answer options:
Add performance testing and usability testing to the existing testing processes
Implement customer feedback sessions after each release to identify issues
Collaborate with stakeholders to expand the Definition of Done to include usability, performance, and accessibility criteria
Create a separate quality assurance team focused on usability and performance
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