PMP · Question 69 · Task 2: Evaluate and deliver project benefits and value
A project manager has completed a enterprise resource planning (ERP) system implementation. The system is functioning correctly and meets all technical specifications. However, eight months after go-live, user adoption remains lower than expected, business processes haven't been optimized as planned, and the anticipated benefits of improved efficiency and cost reduction have not materialized. What should the project manager do FIRST?
Answer options:
Provide additional user training and change management support to increase system adoption
Enhance the ERP system with additional features and customizations to increase user value
Conduct a comprehensive benefits realization assessment to identify specific barriers to value achievement and process optimization
Extend the benefits measurement period since organizational change and process optimization take time to mature
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