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Task 2: Evaluate and deliver project benefits and valuebenefits realizationvalue deliveryprocess optimizationbusiness outcomes

PMP · Question 69 · Task 2: Evaluate and deliver project benefits and value

A project manager has completed a enterprise resource planning (ERP) system implementation. The system is functioning correctly and meets all technical specifications. However, eight months after go-live, user adoption remains lower than expected, business processes haven't been optimized as planned, and the anticipated benefits of improved efficiency and cost reduction have not materialized. What should the project manager do FIRST?

Answer options:

A.

Provide additional user training and change management support to increase system adoption

B.

Enhance the ERP system with additional features and customizations to increase user value

C.

Conduct a comprehensive benefits realization assessment to identify specific barriers to value achievement and process optimization

D.

Extend the benefits measurement period since organizational change and process optimization take time to mature

How to approach this question

Look for systematic approaches that analyze why expected benefits aren't being realized and identify specific barriers to value achievement and process optimization.

Full Answer

C.Conduct a comprehensive benefits realization assessment to identify specific barriers to value achievement and process optimization✓ Correct
C
Effective benefits realization requires systematic assessment of why expected value isn't being achieved, identification of specific barriers to benefits realization, and understanding of process optimization challenges.

Common mistakes

Students often choose training or enhancement approaches rather than recognizing the need to analyze barriers to benefits realization and process optimization.
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