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    PracticePMI PMP®PMI PMP Practice Exam 4Question 72
    Hard1 markMultiple Choice
    Task 1: Manage conflictconflict managementtechnical disputesinterpersonal conflictfacilitation

    PMP · Question 72 · Task 1: Manage conflict

    A project manager is facilitating a conflict between two senior team members who disagree about the technical approach for implementing a critical security feature. The disagreement has become personal, with each questioning the other's expertise and past decisions. The conflict is affecting team morale and delaying important security implementations. Which TWO approaches should the project manager use FIRST to manage this conflict effectively?

    Answer options:

    A.

    Make an executive decision about the technical approach to resolve the conflict immediately

    B.

    Separate the technical issues from personal attacks and refocus the discussion on objective security criteria

    C.

    Assign the team members to different project components to avoid future conflicts

    D.

    Escalate the conflict to senior management for resolution and disciplinary action

    E.

    Facilitate individual conversations with each team member to understand their underlying concerns and perspectives

    F.

    Ask the broader security team to vote on which technical approach to implement

    How to approach this question

    Select TWO approaches that address both the personal and technical aspects of the conflict while facilitating understanding and objective problem-solving.

    Full Answer

    B,E
    Effective conflict management requires both depersonalizing the issues and understanding individual perspectives to address root causes and facilitate resolution based on objective criteria.

    Common mistakes

    Students often choose decision-making or avoidance approaches rather than recognizing the need to address both personal and technical aspects of the conflict.
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