ExpertPMP · Question 72 · Task 1: Manage conflict
A project manager is facilitating a conflict between two senior team members who disagree about the technical approach for implementing a critical security feature. The disagreement has become personal, with each questioning the other's expertise and past decisions. The conflict is affecting team morale and delaying important security implementations. Which TWO approaches should the project manager use FIRST to manage this conflict effectively?
A project manager is facilitating a conflict between two senior team members who disagree about the technical approach for implementing a critical security feature. The disagreement has become personal, with each questioning the other's expertise and past decisions. The conflict is affecting team morale and delaying important security implementations. Which TWO approaches should the project manager use FIRST to manage this conflict effectively?
Answer options:
Make an executive decision about the technical approach to resolve the conflict immediately
Separate the technical issues from personal attacks and refocus the discussion on objective security criteria
Assign the team members to different project components to avoid future conflicts
Escalate the conflict to senior management for resolution and disciplinary action
Facilitate individual conversations with each team member to understand their underlying concerns and perspectives
Ask the broader security team to vote on which technical approach to implement
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