PMP · Question 84 · Task 12: Define team ground rules
A new cross-functional team is forming for a high-stakes customer experience transformation project. The team includes members from UX design, software development, customer service, marketing, and data analytics, each with different methodologies, communication styles, and success metrics. The project requires rapid decision-making and close collaboration under tight deadlines. What should the project manager do FIRST?
Answer options:
Facilitate a comprehensive team charter session where members collaboratively establish working agreements, communication norms, and decision-making processes
Implement proven cross-functional team practices from similar transformation projects
Assign clear roles and responsibilities based on functional expertise and establish reporting relationships
Begin with project activities and allow team norms to emerge naturally through collaboration
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