Hard1 markMultiple Choice
Task 2: Manage communicationscommunication managementstakeholder analysiscomplex integrationcommunication matrix

PMP · Question 88 · Task 2: Manage communications

A project manager is leading a complex system integration involving multiple vendors, internal departments, and regulatory agencies. Each stakeholder group has different information requirements, communication preferences, decision-making timelines, and reporting needs. Recent communication breakdowns have led to misaligned expectations and project delays. What should the project manager do FIRST?

Answer options:

A.

Implement a centralized project communication portal where all stakeholders can access comprehensive project information

B.

Develop a detailed stakeholder communication matrix that specifies content, channels, frequency, timing, and feedback mechanisms for each group

C.

Establish regular multi-stakeholder meetings to ensure all groups receive the same information simultaneously

D.

Assign dedicated communication coordinators to each major stakeholder group to manage their specific needs

How to approach this question

Look for systematic approaches that address diverse stakeholder communication needs with appropriate content, channels, timing, and feedback mechanisms.

Full Answer

B.Develop a detailed stakeholder communication matrix that specifies content, channels, frequency, timing, and feedback mechanisms for each group✓ Correct
B
Effective communication management for complex projects requires systematic analysis of stakeholder needs and development of targeted communication approaches that address diverse requirements, preferences, and timelines.

Common mistakes

Students often choose centralized or uniform approaches rather than recognizing the need for stakeholder-specific communication strategies with detailed planning.

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