ExpertMinds LogoExpertMinds
Hard1 markMultiple Choice
Task 2: Evaluate and deliver project benefits and valuebenefits realizationbusiness valueroot cause analysisperformance gaps

PMP · Question 70 · Task 2: Evaluate and deliver project benefits and value

A project manager is evaluating the benefits realization of a customer relationship management (CRM) system implementation six months after go-live. The system has achieved technical performance targets, but business benefits are mixed: customer response time improved by 20% (target: 15%), but sales conversion rates improved by only 3% (target: 12%). What should the project manager do FIRST?

Answer options:

A.

Report the mixed results to stakeholders and recommend system enhancements to improve sales conversion

B.

Investigate the factors contributing to the gap between expected and actual sales conversion improvements

C.

Adjust the sales conversion target to reflect the system's actual performance capabilities

D.

Extend the benefits measurement period since full realization often takes longer than expected

How to approach this question

When benefits realization shows mixed results, investigate root causes of underperformance before reporting results or making adjustments to understand corrective actions needed.

Full Answer

B.Investigate the factors contributing to the gap between expected and actual sales conversion improvements✓ Correct
Benefits realization management requires investigating root causes when actual benefits fall short of expectations, enabling development of corrective actions to achieve intended business value.

Common mistakes

Students often choose immediate reporting (A) or target adjustment (C), missing the need for root cause investigation to understand and address benefit realization gaps.
69All questions71

Practice the full PMI PMP Practice Exam 5

94 questions · hints · full answers · grading

Sign up freeTake the exam

More questions from this exam

Q01During a sprint retrospective in an agile project, two senior developers engage in a heated argum...HardQ02A project manager is leading a hybrid software development project where the client has clearly d...HardQ03A project manager notices that a high-performing team member has become withdrawn over the past t...HardQ04During iteration planning for a hybrid software project, the team identifies a new technical risk...HardQ05A project has the following earned value metrics at the end of Month 6:<br/>- Budget at Completio...Hard
View all 94 questions →