PMP · Question 75 · Task 3: Support team performance
A project manager observes that a previously high-performing team member has been missing deadlines, producing lower quality work, and seems disengaged during team meetings. Other team members have started expressing concerns about the impact on project deliverables. The team member has been with the organization for several years and has always been reliable. What should the project manager do FIRST?
Answer options:
Document the performance issues and begin formal performance improvement procedures
Have a private, supportive conversation with the team member to understand what might be affecting their performance
Redistribute the team member's critical tasks to other team members to protect project deliverables
Provide additional training and resources to help improve the team member's performance
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