A project manager notices that a highly skilled team member is disengaged. The team member mentions feeling that their work is repetitive and lacks challenge. According to Herzberg's Two-Factor Theory, which TWO actions should the PM consider?

Answer options:

Assign the team member to lead a complex problem-solving task force.

Increase the team member's salary.

Improve the lighting and desk ergonomics.

Provide an opportunity for the team member to present their work to senior management.

Ensure the team member has job security.

How to approach this question

Distinguish between Hygiene Factors (prevent dissatisfaction) and Motivators (create satisfaction). The question asks for motivation.

Full Answer

To address disengagement (lack of motivation), the PM must apply Motivators (Achievement, Recognition, Work itself, Responsibility, Advancement). Hygiene factors (Salary, Conditions, Security) only prevent dissatisfaction.

Common mistakes

Selecting Salary (B). In Herzberg's theory, money is not a primary motivator.

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