ExpertHard1 markMultiple Choice
Task 11: Plan and manage procurementvendor-managementperformance-issuescollaborative-problem-solvingcomplexity-management
PMP · Question 86 · Task 11: Plan and manage procurement
A project manager is working on a project that involves multiple external vendors. One vendor has consistently delivered high-quality work but is frequently late with deliverables, causing delays for other vendors who depend on their output. The vendor claims that the project requirements are more complex than originally understood. What should the project manager do?
A project manager is working on a project that involves multiple external vendors. One vendor has consistently delivered high-quality work but is frequently late with deliverables, causing delays for other vendors who depend on their output. The vendor claims that the project requirements are more complex than originally understood. What should the project manager do?
Answer options:
A.
Replace the vendor with one that can meet the delivery timelines
B.
Accept the delays since the vendor produces high-quality work
C.
Work with the vendor to understand the complexity issues and develop solutions
D.
Impose penalty clauses for future late deliveries
How to approach this question
When vendors have performance issues but provide value, work collaboratively to understand and address root causes rather than immediately replacing or penalizing.
Full Answer
C.Work with the vendor to understand the complexity issues and develop solutions✓ Correct
C
Effective vendor management involves collaborative problem-solving when performance issues arise. Understanding complexity issues and developing solutions maintains valuable vendor relationships while addressing project needs.
Common mistakes
Immediate vendor replacement, accepting poor performance, or using punitive approaches without addressing root causes.
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