ExpertHard1 markMultiple Choice
Task 3: Support team performanceteam-member-wellbeingworkload-managementburnout-preventionservant-leadership
PMP · Question 88 · Task 3: Support team performance
A project manager discovers that a team member has been working excessive overtime hours to meet project deadlines. While the team member hasn't complained, other team members have noticed and are concerned about burnout. The project is in a critical phase, but the current pace is not sustainable long-term. What should the project manager do FIRST?
A project manager discovers that a team member has been working excessive overtime hours to meet project deadlines. While the team member hasn't complained, other team members have noticed and are concerned about burnout. The project is in a critical phase, but the current pace is not sustainable long-term. What should the project manager do FIRST?
Answer options:
A.
Have a private conversation with the team member to understand their situation and workload
B.
Redistribute the team member's work to other team members immediately
C.
Hire additional resources to reduce the overall team workload
D.
Document the situation and continue monitoring
How to approach this question
When team members are working unsustainable hours, understand their situation first through private conversation before implementing solutions.
Full Answer
A.Have a private conversation with the team member to understand their situation and workload✓ Correct
A
Servant leadership requires understanding individual team member situations before taking action. Private conversation provides insight into workload, motivation, and sustainability concerns that inform appropriate responses.
Common mistakes
Immediately redistributing work, adding resources without understanding the situation, or passively monitoring instead of actively addressing sustainability concerns.
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