ExpertPMP · Question 95 · Task 7: Plan and manage quality of products/deliverables
A project manager discovers that a key project deliverable will not meet the quality standards expected by the client, even though it meets the technical specifications in the contract. The development team argues that they have fulfilled their contractual obligations. The client is likely to be dissatisfied with the deliverable quality. What should the project manager do?
A project manager discovers that a key project deliverable will not meet the quality standards expected by the client, even though it meets the technical specifications in the contract. The development team argues that they have fulfilled their contractual obligations. The client is likely to be dissatisfied with the deliverable quality. What should the project manager do?
Answer options:
Deliver the product as specified since it meets contractual requirements
Engage the client and development team to discuss quality expectations and potential improvements
Improve the deliverable quality without informing the client about the original issues
Document the quality gap and proceed with delivery as planned
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