ExpertPMP · Question 14 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a key stakeholder consistently becomes defensive and argumentative during project meetings, especially when discussing budget constraints or timeline challenges. This behavior is affecting team morale and meeting effectiveness. The stakeholder is critical to project success and has significant organizational influence. What should the project manager do FIRST?
A project manager notices that a key stakeholder consistently becomes defensive and argumentative during project meetings, especially when discussing budget constraints or timeline challenges. This behavior is affecting team morale and meeting effectiveness. The stakeholder is critical to project success and has significant organizational influence. What should the project manager do FIRST?
Answer options:
Address the behavior directly in the next team meeting to set clear expectations
Adjust meeting agendas to avoid topics that trigger the defensive responses
Have a private conversation to understand the stakeholder's concerns and perspectives behind the defensive behavior
Document the disruptive behavior and escalate to the stakeholder's manager
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