Hard1 markMultiple Choice
Task 2: Manage communicationscommunication managementstakeholder analysiscomplex projectscommunication matrix

PMP · Question 52 · Task 2: Manage communications

A project manager is leading a complex integration project with multiple external vendors, internal departments, and regulatory bodies. Each stakeholder group has different information needs, communication preferences, and decision-making timelines. Recent miscommunications have led to delays and rework. What should the project manager do FIRST?

Answer options:

A.

Implement a centralized communication hub where all project information is stored and accessible

B.

Develop a comprehensive stakeholder communication matrix that defines specific content, channels, frequency, and timing for each group

C.

Establish regular all-stakeholder meetings to ensure everyone receives the same information simultaneously

D.

Assign dedicated communication liaisons to each major stakeholder group

How to approach this question

Look for systematic approaches that address diverse stakeholder communication needs with appropriate content, channels, and timing.

Full Answer

B.Develop a comprehensive stakeholder communication matrix that defines specific content, channels, frequency, and timing for each group✓ Correct
Effective communication management for complex projects requires systematic analysis of stakeholder needs and development of targeted communication approaches for different groups.

Common mistakes

Students often choose centralized or uniform approaches rather than recognizing the need for stakeholder-specific communication strategies.

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