Hard1 markMultiple Choice
Task 3: Support team performanceperformance supportrole transitionleadership developmentcoaching

PMP · Question 74 · Task 3: Support team performance

A project manager notices that a previously high-performing team member has been struggling with quality and missing deadlines since being promoted to a technical lead role. The team member now has mentoring responsibilities for junior developers in addition to their individual contributions, and appears overwhelmed by the expanded role. Which TWO actions should the project manager take to support this team member's performance?

Answer options:

A.

Reduce the team member's individual workload to focus exclusively on leadership responsibilities

B.

Document the performance issues and establish a formal performance improvement plan

C.

Provide coaching on leadership skills, time management, and balancing individual and mentoring responsibilities

D.

Reassign the mentoring responsibilities to another senior team member

E.

Have regular one-on-one conversations to understand specific challenges and provide ongoing support

F.

Extend deadlines for all of the team member's deliverables to reduce pressure

How to approach this question

Select TWO approaches that provide skill development and ongoing support for role transition challenges while maintaining growth opportunities.

Full Answer

C,E
Supporting performance during role transitions requires targeted coaching to develop new skills combined with ongoing support and guidance to navigate the challenges of expanded responsibilities.

Common mistakes

Students often choose workload reduction or formal processes rather than recognizing the need for skill development and ongoing support.

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