ExpertPMP · Question 82 · Task 10: Build shared understanding
During a project status meeting, it becomes apparent that different stakeholders have varying interpretations of what constitutes 'project success.' The development team considers it successful if all features are delivered on time, the QA team believes success requires zero critical defects, the business stakeholders expect user adoption targets to be met, and the finance team focuses on staying within budget. What should the project manager do FIRST?
During a project status meeting, it becomes apparent that different stakeholders have varying interpretations of what constitutes 'project success.' The development team considers it successful if all features are delivered on time, the QA team believes success requires zero critical defects, the business stakeholders expect user adoption targets to be met, and the finance team focuses on staying within budget. What should the project manager do FIRST?
Answer options:
Update the project charter to include comprehensive success criteria that address all stakeholder perspectives
Facilitate a collaborative session with all stakeholders to define and agree on comprehensive project success criteria
Ask the project sponsor to provide the official definition of project success criteria
Create weighted success criteria that balance all stakeholder perspectives based on their organizational importance
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