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Task 10: Build shared understandingshared understandingrequirements clarificationstakeholder alignmentconsensus building

PMP · Question 14 · Task 10: Build shared understanding

A project manager discovers that stakeholders have different interpretations of a key project deliverable. The business stakeholders expect a fully automated solution, while the technical team understood it as a semi-automated system with manual oversight. This misunderstanding wasn't discovered until the design review phase. What should the project manager do FIRST?

Answer options:

A.

Update the project requirements document to clarify the deliverable specifications

B.

Facilitate a requirements clarification session with all stakeholders to reach consensus

C.

Ask the sponsor to make the final decision on which interpretation is correct

D.

Continue with the technical team's interpretation since development has already begun

How to approach this question

Look for approaches that bring all parties together to build shared understanding rather than unilateral decisions or documentation updates.

Full Answer

B.Facilitate a requirements clarification session with all stakeholders to reach consensus✓ Correct
B
Building shared understanding requires collaborative discussion among all parties to surface assumptions, clarify requirements, and reach consensus before proceeding with development or documentation updates.

Common mistakes

Students often choose documentation updates (A) or sponsor decisions (C), missing the need for collaborative consensus-building to ensure true shared understanding.
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