PMP · Question 32 · Task 16: Ensure knowledge transfer for project continuity
A project manager is preparing for a planned transition where the project team will hand over the completed system to the operations team. The operations team has expressed concerns about their readiness to support the new system, and some team members are worried about losing project knowledge when the project team disbands. What should the project manager do FIRST?
Answer options:
Schedule a series of training sessions for the operations team on the new system
Assess the operations team's readiness and identify specific knowledge transfer requirements
Create detailed documentation of all system processes and procedures
Extend the project timeline to allow for a longer transition period
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