PMP · Question 40 · Task 3: Support team performance
A project manager notices that a team member who was previously a high performer has been missing deadlines and producing work that doesn't meet the usual quality standards. The team member seems disengaged during meetings and hasn't been participating in team discussions. Other team members have started to express concerns about the impact on their work. What should the project manager do FIRST?
Answer options:
Document the performance issues and initiate formal performance improvement procedures
Have a private, supportive conversation with the team member to understand what might be affecting their performance
Reassign the team member's critical tasks to other team members to protect project deliverables
Address the performance issues in the next team meeting to ensure transparency
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