PMP · Question 47 · Task 10: Build shared understanding
During a project review meeting, it becomes apparent that different stakeholders have conflicting interpretations of what 'project success' means. The technical team believes success means delivering all specified features, the business team believes success means achieving specific ROI targets, and the end users believe success means ease of use and adoption. What should the project manager do FIRST?
Answer options:
Reference the original project charter to clarify the defined success criteria
Ask the sponsor to define the primary success criteria for the project
Facilitate a discussion to develop a shared understanding of project success that incorporates all stakeholder perspectives
Create separate success metrics for each stakeholder group to address their different perspectives
94 questions · hints · full answers · grading
Expert