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Task 11: Engage and support virtual teamsvirtual team managementteam engagementcommunication needstime zone management

PMP · Question 48 · Task 11: Engage and support virtual teams

A project manager is leading a virtual team with members in North America, Europe, and Asia. The team is struggling with communication effectiveness, and some members feel excluded from important discussions that happen during their off-hours. The project requires frequent collaboration and quick decision-making. What should the project manager do FIRST to improve virtual team engagement?

Answer options:

A.

Assess each team member's communication needs, preferences, and time zone constraints to develop a comprehensive engagement strategy

B.

Establish fixed meeting times that work for the majority of team members

C.

Implement a follow-the-sun work model where work is passed between time zones

D.

Increase the frequency of team meetings to improve communication

How to approach this question

When virtual teams struggle with engagement, assess individual needs and constraints first to develop targeted solutions rather than implementing generic virtual team practices.

Full Answer

A.Assess each team member's communication needs, preferences, and time zone constraints to develop a comprehensive engagement strategy✓ Correct
A
Effective virtual team management requires understanding individual team member needs, communication preferences, and constraints to develop engagement strategies that work for everyone.

Common mistakes

Students often choose generic solutions like fixed meetings (B) or more meetings (D), missing the need to understand specific team member needs and constraints first.
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