ExpertHard1 markMultiple Choice
Task 10: Build shared understandingshared understandingfacilitationrequirements clarificationconsensus building
PMP · Question 45 · Task 10: Build shared understanding
During a project planning session, the development team and business analysts have different interpretations of a key requirement, leading to confusion about project scope and deliverables. The disagreement is causing delays in planning. What should the project manager do FIRST?
During a project planning session, the development team and business analysts have different interpretations of a key requirement, leading to confusion about project scope and deliverables. The disagreement is causing delays in planning. What should the project manager do FIRST?
Answer options:
A.
Make a decision about the requirement interpretation to keep the project moving forward
B.
Facilitate a workshop with both groups to explore the root cause of the different interpretations
C.
Ask the business sponsor to provide clarification on the requirement for both teams
D.
Document both interpretations and proceed with parallel development approaches
How to approach this question
Look for approaches that bring parties together to explore root causes and build genuine consensus rather than imposing solutions.
Full Answer
B.Facilitate a workshop with both groups to explore the root cause of the different interpretations✓ Correct
B
Building shared understanding requires identifying the root causes of misunderstanding and facilitating genuine consensus among all parties involved.
Common mistakes
Imposing solutions without building understanding, allowing misunderstandings to persist, or avoiding the difficult conversation needed for consensus.
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