ExpertHard1 markMultiple Choice
Task 9: Collaborate with stakeholdersstakeholder managementrelationship buildingtrust rebuildingcollaboration
PMP · Question 44 · Task 9: Collaborate with stakeholders
A key stakeholder who was initially supportive of the project has become increasingly critical and is publicly questioning project decisions. This is affecting team morale and other stakeholder confidence in the project. What should the project manager do FIRST?
A key stakeholder who was initially supportive of the project has become increasingly critical and is publicly questioning project decisions. This is affecting team morale and other stakeholder confidence in the project. What should the project manager do FIRST?
Answer options:
A.
Address the stakeholder's concerns publicly to demonstrate transparency and project confidence
B.
Document the stakeholder's behavior and escalate to the project sponsor
C.
Schedule a private meeting with the stakeholder to understand their concerns and work to rebuild trust
D.
Limit the stakeholder's access to project information to prevent further public criticism
How to approach this question
Look for collaborative approaches that seek to understand stakeholder concerns and rebuild relationships rather than confrontational or avoidance strategies.
Full Answer
C.Schedule a private meeting with the stakeholder to understand their concerns and work to rebuild trust✓ Correct
C
Effective stakeholder collaboration requires understanding changing stakeholder positions and working proactively to rebuild trust and alignment when relationships deteriorate.
Common mistakes
Choosing confrontational approaches, premature escalation, or avoidance strategies that don't address the underlying relationship issues.
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