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    PracticePMI PMP®PMI PMP Practice Exam 6Question 71
    Hard1 markMultiple Choice
    Task 1: Manage conflictconflict managementteam dynamicsretrospectivespsychological safety

    PMP · Question 71 · Task 1: Manage conflict

    During a retrospective, two team members engage in a heated argument about the root cause of a recurring technical issue. The argument is becoming personal and other team members are becoming uncomfortable. What should the project manager do FIRST to manage this conflict?

    Answer options:

    A.

    Immediately end the retrospective and schedule individual meetings with both team members

    B.

    Intervene to refocus the discussion on the technical issue rather than personal positions

    C.

    Ask the Scrum Master to handle the conflict since it's occurring during a Scrum ceremony

    D.

    Let the team members work through the conflict themselves to build team resilience

    How to approach this question

    Look for interventions that redirect conflict from personal to substantive issues while maintaining team psychological safety.

    Full Answer

    B.Intervene to refocus the discussion on the technical issue rather than personal positions✓ Correct
    B
    Effective conflict management involves intervening when conflicts become personal to redirect focus back to the substantive issues that need to be resolved, maintaining team psychological safety.

    Common mistakes

    Avoiding conflict intervention, delegating responsibility inappropriately, or allowing personal conflicts to escalate and damage team dynamics.
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