PMP · Question 71 · Task 1: Manage conflict
During a retrospective, two team members engage in a heated argument about the root cause of a recurring technical issue. The argument is becoming personal and other team members are becoming uncomfortable. What should the project manager do FIRST to manage this conflict?
Answer options:
Immediately end the retrospective and schedule individual meetings with both team members
Intervene to refocus the discussion on the technical issue rather than personal positions
Ask the Scrum Master to handle the conflict since it's occurring during a Scrum ceremony
Let the team members work through the conflict themselves to build team resilience
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