Hard1 markMultiple Choice
Task 9: Collaborate with stakeholdersstakeholder managementrelationship buildingtrust rebuildingstakeholder collaboration

PMP · Question 79 · Task 9: Collaborate with stakeholders

A key stakeholder who was initially supportive of the project has become increasingly critical and is publicly questioning project decisions and progress. This is affecting team morale and other stakeholder confidence in the project. What should the project manager do FIRST?

Answer options:

A.

Address the stakeholder's concerns publicly to demonstrate transparency and project confidence

B.

Document the stakeholder's behavior and escalate to the project sponsor for intervention

C.

Schedule a private meeting with the stakeholder to understand their concerns and work to rebuild trust and alignment

D.

Limit the stakeholder's access to project information to prevent further public criticism

How to approach this question

Look for collaborative approaches that seek to understand stakeholder concerns and rebuild relationships rather than confrontational, avoidance, or restrictive strategies.

Full Answer

C.Schedule a private meeting with the stakeholder to understand their concerns and work to rebuild trust and alignment✓ Correct
C
Effective stakeholder collaboration requires understanding changing stakeholder positions and working proactively to rebuild trust and alignment when relationships deteriorate, rather than avoiding or confronting the issue.

Common mistakes

Choosing confrontational approaches, premature escalation, avoidance strategies, or restrictive measures that don't address the underlying relationship and trust issues.

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