Hard1 markMultiple Choice
Task 10: Build shared understandingshared understandingfacilitationrequirements clarificationconsensus building

PMP · Question 80 · Task 10: Build shared understanding

During a project planning session, the development team and business analysts have significantly different interpretations of a key requirement, leading to confusion about project scope and deliverables. The disagreement is causing delays in planning and affecting team confidence. What should the project manager do FIRST?

Answer options:

A.

Make a decision about the requirement interpretation to keep the project planning moving forward

B.

Facilitate a collaborative workshop with both groups to explore the root cause of the different interpretations and build consensus

C.

Ask the business sponsor to provide definitive clarification on the requirement for both teams

D.

Document both interpretations and proceed with parallel development approaches to cover both scenarios

How to approach this question

Look for approaches that bring parties together to explore root causes and build genuine consensus rather than imposing solutions or avoiding the difficult conversation.

Full Answer

B.Facilitate a collaborative workshop with both groups to explore the root cause of the different interpretations and build consensus✓ Correct
B
Building shared understanding requires identifying the root causes of misunderstanding and facilitating genuine consensus among all parties involved rather than imposing solutions or allowing misunderstandings to persist.

Common mistakes

Imposing solutions without building understanding, allowing misunderstandings to persist by avoiding difficult conversations, or creating parallel approaches that don't resolve the fundamental disagreement.

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