Hard1 markMultiple Choice
Task 12: Define team ground rulesground rulescross-functional teamsfunctional diversitycollaborative development

PMP · Question 82 · Task 12: Define team ground rules

A new project team is forming with members from engineering, marketing, sales, customer support, and legal departments. Early meetings have revealed significantly different communication styles, work preferences, decision-making approaches, and expectations about project processes. What should the project manager do FIRST?

Answer options:

A.

Implement the organization's standard project team charter and working agreements

B.

Research and implement proven ground rules for cross-functional teams from industry best practices

C.

Facilitate a collaborative team session to develop ground rules that address the team's diverse styles, preferences, and functional perspectives

D.

Survey each functional area about their preferred working methods and create rules based on majority preferences

How to approach this question

Look for collaborative approaches that involve the diverse team in creating their own ground rules to address their specific functional diversity and dynamics.

Full Answer

C.Facilitate a collaborative team session to develop ground rules that address the team's diverse styles, preferences, and functional perspectives✓ Correct
Effective ground rules for diverse cross-functional teams are developed collaboratively by the team members themselves, ensuring buy-in and addressing the specific dynamics and challenges of diverse functional perspectives and working styles.

Common mistakes

Imposing standard rules without considering team-specific diversity, using generic best practices without team input, or creating rules based on majority preferences without building consensus across functions.

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