PMP · Question 84 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a typically collaborative and positive team member has become withdrawn, is participating less in meetings, seems stressed, and their communication has become more defensive. Their work quality remains good, but their team interactions have changed significantly. What should the project manager do FIRST?
Answer options:
Address the behavioral change directly in the next team meeting to clear the air
Ignore the behavior change since their work quality remains good and it may be temporary
Observe the team member's emotional state more closely and have a private, empathetic conversation to understand what's happening
Assign the team member less challenging work to reduce their apparent stress level
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