A key team member requests a week of leave during a critical phase of the project. This will delay a major milestone. The team member is burnt out and insists on the break. What should the project manager do?

Answer options:

Deny the leave request citing project criticality.

Approve the leave and accept the delay without informing stakeholders.

Approve the leave for the well-being of the staff, and work with the team to re-plan or compress the schedule (crashing/fast-tracking) to mitigate the impact.

Ask the team member to work remotely during their leave.

How to approach this question

Balance Empathy (People) with Performance (Process).

Full Answer

C.Approve the leave for the well-being of the staff, and work with the team to re-plan or compress the schedule (crashing/fast-tracking) to mitigate the impact.✓ Correct

Emotional Intelligence (Task 14) requires recognizing burnout. The PM must support the person AND manage the project impact through schedule compression techniques.

Common mistakes

Prioritizing the schedule over health (A) or failing to manage the consequence (B).

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