Hard1 markMultiple Choice

PMP · Question 27 · Task 16: Ensure knowledge transfer

A project manager is preparing for a lessons learned session at the end of a phase. Which TWO actions will MOST ensure the session is effective?

Answer options:

A.

Invite only the project sponsor and senior management.

B.

Create a safe, blame-free environment where team members can speak openly.

C.

Focus on actionable improvements for future phases/projects rather than just listing what went wrong.

D.

Focus primarily on identifying who was responsible for the errors.

E.

Send a survey instead of holding a meeting to save time.

F.

Wait until the very end of the project to capture all lessons at once.

How to approach this question

Select TWO. Effective Retrospectives/Lessons Learned need Safety and Actionability.

Full Answer

B,C
Task 16 (Knowledge Transfer). To get value, you need honesty (Safety) and utility (Actionable improvements).

Common mistakes

Focusing on blame (D) or administration (A, E).

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