PMP · Question 52 · Task 2: Evaluate and deliver project benefits
A project manager is reviewing the project charter and notices that the success criteria are vague: 'Improve customer satisfaction'. What should the PM do?
Answer options:
Accept the charter as signed.
Work with the sponsor to define specific, measurable KPIs (e.g., 'Increase NPS by 10 points').
Define the criteria themselves.
Ignore it and focus on the deliverables.
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