ExpertHard1 markMultiple Choice
PMP · Question 52 · Task 2: Evaluate and deliver project benefits
A project manager is reviewing the project charter and notices that the success criteria are vague: 'Improve customer satisfaction'. What should the PM do?
A project manager is reviewing the project charter and notices that the success criteria are vague: 'Improve customer satisfaction'. What should the PM do?
Answer options:
A.
Accept the charter as signed.
B.
Work with the sponsor to define specific, measurable KPIs (e.g., 'Increase NPS by 10 points').
C.
Define the criteria themselves.
D.
Ignore it and focus on the deliverables.
How to approach this question
Vague goals -> Make them SMART.
Full Answer
B.Work with the sponsor to define specific, measurable KPIs (e.g., 'Increase NPS by 10 points').✓ Correct
B
Task 2 (Evaluate benefits). Success criteria must be measurable to validate project value. The PM facilitates this definition.
Common mistakes
Accepting ambiguity.
Practice the full PMI PMP Practice Exam
114 questions · hints · full answers · grading
More questions from this exam
Q01During a daily standup in a hybrid project, two senior developers begin arguing about the archite...HardQ02A project manager takes over a project where the team is demoralized. The previous PM was authori...HardQ03A key stakeholder is unhappy with the product increment delivered in the last sprint, claiming it...HardQ04A project team in a matrix organization is struggling. The functional manager keeps pulling key r...HardQ05A project manager is leading a virtual team spread across four time zones. Team members report fe...Hard