A project manager is leading a project to build a new hospital wing. The project is 90% complete. The client walks through the site and notices that the wall colors are 'too depressing' and wants them repainted. The colors matched the specifications exactly. What should the PM do?

Answer options:

Repaint them immediately to please the client.

Refuse, citing the specifications.

Treat this as a new change request. Estimate the cost and time to repaint and ask the client to approve the change.

Blame the architect.

How to approach this question

Scope Change (after approval) = Change Request.

Full Answer

C.Treat this as a new change request. Estimate the cost and time to repaint and ask the client to approve the change.✓ Correct

Task 10 (Changes) and Task 8 (Scope). If the deliverable meets the spec, the work is done. Any modification is a Change Request with cost/schedule implications.

Common mistakes

Doing it for free (A) or fighting about it (B).

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