A newly formed team is arguing about roles and the project approach. Productivity is low. The sponsor is concerned. How should the PM explain this to the sponsor?

Answer options:

Admit that the hiring process failed and request new team members.

Explain that the team is in the 'Storming' stage of development, which is necessary for them to reach high performance.

Promise to implement stricter rules to stop the arguing.

Ignore the behavior and tell the sponsor everything is fine.

How to approach this question

Identify the Tuckman stage (Storming) and normalize it.

Full Answer

B.Explain that the team is in the 'Storming' stage of development, which is necessary for them to reach high performance.✓ Correct

The Tuckman model (Forming, Storming, Norming, Performing) predicts conflict in the second stage. The PM should protect the team by explaining this is a natural, temporary phase.

Common mistakes

Thinking conflict is always bad (C) or a sign of failure (A).

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