ExpertHard1 markMultiple Choice
PMP · Question 25 · Task 7: Plan and manage quality of products/deliverables
Which of the following are costs of conformance (money spent to avoid failures)? (Select TWO)
Which of the following are costs of conformance (money spent to avoid failures)? (Select TWO)
Answer options:
A.
Training
B.
Warranty work
C.
Testing/Inspection
D.
Rework
E.
Scrap
F.
Liability claims
How to approach this question
Identify costs incurred *before* a failure is found by the customer (Prevention + Appraisal).
Full Answer
A,C
Cost of Quality includes Conformance (Prevention, Appraisal) and Non-conformance (Internal/External Failure). Training and Testing are proactive investments.
Common mistakes
Thinking Testing is a failure cost. It is an appraisal cost (Conformance).
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