ExpertPMP · Question 15 · Task 2: Evaluate and deliver project benefits and value
A project is implementing a new customer relationship management (CRM) system. The business stakeholders want to see measurable benefits within six months of go-live, but the project team estimates that user adoption and process optimization will take 12-18 months to show full benefits. How should the project manager address this expectation gap?
A project is implementing a new customer relationship management (CRM) system. The business stakeholders want to see measurable benefits within six months of go-live, but the project team estimates that user adoption and process optimization will take 12-18 months to show full benefits. How should the project manager address this expectation gap?
Answer options:
Commit to the six-month timeline to maintain stakeholder confidence
Focus on technical implementation and let the business handle benefit realization
Develop a phased benefit realization plan with early wins and longer-term value milestones
Extend the project timeline to 18 months to ensure full benefit realization
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