Hard1 markMultiple Choice
Task 10: Build shared understandingcross-functional-teamsalignmentshared-objectivescollaborative-planning

PMP · Question 49 · Task 10: Build shared understanding

A project manager is leading a cross-functional team that includes members from engineering, marketing, and operations departments. Each department has different success criteria and priorities for the project. During planning sessions, conflicts arise about feature prioritization and resource allocation. What should the project manager do to align the team?

Answer options:

A.

Make prioritization decisions based on the department with the most project influence

B.

Facilitate workshops to identify shared objectives and create unified success criteria

C.

Assign each department responsibility for their own priorities and deliverables

D.

Escalate the prioritization conflicts to senior management for resolution

How to approach this question

Cross-functional conflicts require collaborative approaches that build shared understanding and unified objectives rather than power-based decisions or separation.

Full Answer

B.Facilitate workshops to identify shared objectives and create unified success criteria✓ Correct
B
Cross-functional team success requires shared understanding and unified objectives. Facilitated workshops help identify common goals and create alignment while respecting different departmental perspectives.

Common mistakes

Making power-based decisions, creating departmental silos, or escalating without attempting collaborative resolution.

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