ExpertPMP · Question 50 · Task 15: Manage project issues
A project manager discovers that a critical project issue has been escalated to senior management without their knowledge. The issue involves a technical problem that the project team was actively working to resolve. Senior management is now questioning the project manager's competence and demanding immediate explanations. What should the project manager do FIRST?
A project manager discovers that a critical project issue has been escalated to senior management without their knowledge. The issue involves a technical problem that the project team was actively working to resolve. Senior management is now questioning the project manager's competence and demanding immediate explanations. What should the project manager do FIRST?
Answer options:
Investigate who escalated the issue and why it bypassed normal communication channels
Immediately provide senior management with a detailed status report on the technical issue
Focus on resolving the technical issue to demonstrate competence
Schedule a meeting with senior management to defend the project team's actions
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