Task 15: Manage project issues

A project manager discovers that a critical project issue has been escalated to senior management without their knowledge. The issue involves a technical problem that the project team was actively working to resolve. Senior management is now questioning the project manager's competence and demanding immediate explanations. What should the project manager do FIRST?

A project manager discovers that a critical project issue has been escalated to senior management without their knowledge. The issue was escalated by a team member who felt their concerns weren't being addressed through normal channels. What should the project manager do FIRST?

A project manager discovers that a critical vendor has filed for bankruptcy and will not be able to complete their contracted deliverables. The vendor's work represents 30% of the project scope and is on the critical path. What should the project manager do FIRST?

During project execution, a risk that was identified in the risk register has materialized into an active issue: a key technical resource has left the organization unexpectedly, and their specialized knowledge is critical for the next phase of development. The resource had been identified as a single point of failure, but knowledge transfer was planned for later in the project. What should the project manager do FIRST?

During project execution, a risk that was identified in the risk register has materialized into an active issue: the lead architect has accepted a position with another company and will leave in two weeks. This person has critical knowledge about the system architecture and integration points that hasn't been fully documented. The project is in a critical phase with tight deadlines. What should the project manager do FIRST?

During project execution, a risk that was identified in the risk register has materialized into an actual issue: a key team member has left the organization unexpectedly, and their specialized knowledge is critical for the upcoming deliverable. The team is struggling to maintain progress without this expertise. What should the project manager do FIRST?

During project execution, a previously identified risk has materialized into an actual issue: a key supplier has experienced a cyber security breach that has disrupted their operations and may compromise project deliverables. The supplier estimates 2-3 weeks for full recovery, which will impact the project timeline. What should the project manager do FIRST?

A project manager identifies that a previously identified risk has materialized: a key team member has left the company unexpectedly, and their departure is causing delays in critical path activities. What should the project manager do FIRST?

A project manager identifies that a previously managed risk has materialized: a key vendor has announced they will discontinue support for a critical software component in six months. This is causing delays in development and concerns about long-term system sustainability. What should the project manager do FIRST?

A project manager identifies that a previously managed risk has materialized: a key technology vendor has announced they will discontinue support for a critical software component in twelve months, and will stop providing security updates in six months. This affects core system functionality and creates security vulnerabilities. What should the project manager do FIRST?