Hard1 markMultiple Choice
Task 10: Build shared understandingcross-cultural-teamscommunication-stylescultural-awarenessinclusive-protocols

PMP · Question 74 · Task 10: Build shared understanding

A project manager is leading a cross-cultural team with members from high-context and low-context cultures. During team meetings, misunderstandings frequently occur because high-context team members communicate indirectly while low-context members prefer explicit, direct communication. This is affecting team collaboration and decision-making. What should the project manager do?

Answer options:

A.

Require all team members to use direct, explicit communication styles

B.

Facilitate cultural awareness training and establish communication protocols that bridge different styles

C.

Separate team members by communication style to avoid misunderstandings

D.

Act as a translator between different communication styles during meetings

How to approach this question

Cross-cultural communication challenges require building mutual understanding and creating inclusive protocols rather than forcing uniformity or creating separation.

Full Answer

B.Facilitate cultural awareness training and establish communication protocols that bridge different styles✓ Correct
B
Cross-cultural teams need cultural awareness training to understand different communication styles and inclusive protocols that accommodate various approaches. This builds team capability and leverages cultural diversity.

Common mistakes

Forcing uniform communication styles, separating team members, or creating dependency on the PM for translation instead of building team capability.

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