ExpertPMP · Question 45 · Task 8: Negotiate project agreements
A project manager is negotiating a service level agreement (SLA) with an internal IT support team for a new system implementation. The IT team wants to commit to 99% uptime, while the business stakeholders are requesting 99.9% uptime to meet their operational needs. The IT team argues that achieving 99.9% would require significant additional infrastructure investment. What negotiation approach should the project manager take FIRST?
A project manager is negotiating a service level agreement (SLA) with an internal IT support team for a new system implementation. The IT team wants to commit to 99% uptime, while the business stakeholders are requesting 99.9% uptime to meet their operational needs. The IT team argues that achieving 99.9% would require significant additional infrastructure investment. What negotiation approach should the project manager take FIRST?
Answer options:
Accept the IT team's 99% uptime offer since they are internal stakeholders
Explore the business impact of different uptime levels and investigate creative solutions that could meet both parties' needs
Insist on 99.9% uptime since it's required for business operations
Propose a compromise at 99.5% uptime to split the difference
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