Task 8: Negotiate project agreements

A project manager is leading a cross-functional team where members report to different functional managers. One team member consistently arrives late to meetings and misses deadlines, citing competing priorities from their functional manager. The functional manager confirms they are giving the team member other high-priority work. What should the project manager do?

A project manager is leading a team that includes members from different functional departments. Each department has different performance metrics and incentive structures. Team members are prioritizing work that benefits their departmental metrics over project objectives. This is creating conflicts and reducing overall project effectiveness. What should the project manager do?

A project manager is negotiating a contract with a vendor for critical project components. The vendor is demanding a 20% price increase due to raw material cost escalations, but the project budget cannot accommodate this increase. What should the project manager do FIRST?

A project manager is negotiating a service level agreement (SLA) with an internal IT operations team for ongoing support of a new application. The operations team is proposing 99.5% uptime with 4-hour response times, while the business stakeholders are demanding 99.9% uptime with 1-hour response times. The operations team cites resource constraints and competing priorities. What should the project manager do FIRST?

A project manager is negotiating a service level agreement with an external vendor for cloud hosting services. The vendor is proposing 99.5% uptime with 4-hour response times for critical issues, while the business requires 99.9% uptime with 1-hour response times. The vendor cites resource constraints and states that meeting the business requirements would require a 40% price increase. What should the project manager do FIRST?

A project manager is negotiating a cloud infrastructure service agreement with a vendor for a mission-critical application. The vendor proposes 99.5% uptime with 2-hour response times for critical issues, while the business requires 99.9% uptime with 30-minute response times. The vendor states that meeting the business requirements would require a 60% price increase and dedicated support staff. What should the project manager do FIRST?

A project manager is negotiating a contract with a vendor for critical project components. The vendor is pushing for a fixed-price contract with minimal change provisions, while the project sponsor wants maximum flexibility for potential scope changes. The vendor argues that flexibility increases their risk and cost. What negotiation strategy should the project manager pursue FIRST?

A project manager is negotiating a service level agreement (SLA) with an internal IT support team for a new system implementation. The IT team wants to commit to 99% uptime, while the business stakeholders are requesting 99.9% uptime to meet their operational needs. The IT team argues that achieving 99.9% would require significant additional infrastructure investment. What negotiation approach should the project manager take FIRST?

A project manager is negotiating a service level agreement (SLA) with a cloud service provider for a critical business application. The provider offers 99.5% uptime with standard support, or 99.9% uptime with premium support at 40% higher cost. The business stakeholders want maximum uptime but are concerned about the cost increase. What negotiation approach should the project manager take FIRST?

A project manager is negotiating a contract amendment with a vendor who is requesting a 20% price increase due to material cost inflation. The vendor is critical to project success, but the budget increase would exceed the project manager's approval authority. What should the project manager do FIRST?

A project manager is negotiating a contract modification with a critical vendor who is requesting additional compensation due to scope changes. The vendor has valid justifications, but the requested amount exceeds the project manager's approval authority. Which TWO actions should the project manager take FIRST?

A project manager is negotiating a contract modification with a critical vendor who is requesting additional compensation due to scope changes and material cost increases. The vendor's request is justified, but the total amount exceeds the project manager's approval authority. What should the project manager do FIRST?