ExpertPMP · Question 14 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a typically collaborative team member has become withdrawn and defensive during recent team meetings. Their communication style has shifted from open to guarded, and they seem stressed. What should the project manager do FIRST to apply emotional intelligence?
A project manager notices that a typically collaborative team member has become withdrawn and defensive during recent team meetings. Their communication style has shifted from open to guarded, and they seem stressed. What should the project manager do FIRST to apply emotional intelligence?
Answer options:
Address the behavioral change directly in the next team meeting to clear the air
Ignore the behavior change since it may be temporary and personal
Observe the team member's emotional state more closely and have a private, empathetic conversation
Assign the team member less challenging work to reduce their stress level
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