PMP · Question 48 · Task 13: Mentor relevant stakeholders
A junior project manager approaches a senior project manager for guidance on handling a complex stakeholder situation involving conflicting priorities between two business units. The junior PM seems overwhelmed and unsure how to proceed. What should the senior project manager do FIRST as a mentor?
Answer options:
Listen carefully to understand the situation and ask questions to help the junior PM analyze the stakeholder dynamics
Provide specific step-by-step instructions on how to handle the stakeholder conflict
Take over the stakeholder situation to ensure it's handled properly
Refer the junior PM to training resources on stakeholder management techniques
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