ExpertPMP · Question 49 · Task 14: Promote team performance through the application of emotional intelligence
A project manager notices that a typically enthusiastic team member has become withdrawn, is participating less in meetings, and seems stressed. Their work quality remains good, but their engagement has noticeably declined. Which TWO emotional intelligence competencies should the project manager primarily apply?
A project manager notices that a typically enthusiastic team member has become withdrawn, is participating less in meetings, and seems stressed. Their work quality remains good, but their engagement has noticeably declined. Which TWO emotional intelligence competencies should the project manager primarily apply?
Answer options:
Self-awareness - Recognize their own feelings about the team member's behavior change
Self-management - Control any frustration about the decreased participation
Social awareness - Notice and understand the team member's emotional state and behavioral changes
Relationship management - Respond with empathy and take action to support the team member
Motivation - Inspire the team member to return to their previous level of engagement
Empathy - Feel sorry for whatever the team member might be experiencing
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