ExpertHard1 markMultiple Choice
Task 3: Support team performanceperformance supportteam member careengagement issuessupportive leadership
PMP · Question 73 · Task 3: Support team performance
A project manager notices that a team member who was previously engaged and collaborative has started missing deadlines and seems disengaged during team meetings. However, when they do deliver work, the quality remains high. What should the project manager do FIRST?
A project manager notices that a team member who was previously engaged and collaborative has started missing deadlines and seems disengaged during team meetings. However, when they do deliver work, the quality remains high. What should the project manager do FIRST?
Answer options:
A.
Have a private, supportive conversation to understand what might be affecting their engagement
B.
Provide time management training and tools to help with deadline management
C.
Reduce the team member's workload to help them manage their current responsibilities
D.
Document the performance issues and establish a performance improvement plan
How to approach this question
Look for supportive approaches that seek to understand root causes of performance changes, especially for previously successful team members.
Full Answer
A.Have a private, supportive conversation to understand what might be affecting their engagement✓ Correct
Supporting team performance requires understanding the root causes of engagement and performance changes, especially for previously successful team members, before implementing solutions or corrective measures.
Common mistakes
Assuming causes without investigation, jumping to skill-based solutions, or implementing corrective measures without understanding the underlying issues.
Practice the full PMI PMP Practice Exam 6
100 questions · hints · full answers · grading
More questions from this exam
Q01During a sprint retrospective in an agile project, two senior developers engage in a heated argum...HardQ02A project manager is leading a hybrid software development project where the client has stable re...HardQ03A team member who was previously a high performer has shown declining work quality and missed sev...HardQ04An experienced team member approaches the project manager asking for more autonomy in making tech...HardQ05A project team is transitioning from waterfall to agile methodology. Several team members express...Hard