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Task 2: Manage communicationscommunication managementstakeholder communicationinformation consistencycommunication protocols

PMP · Question 86 · Task 2: Manage communications

A project manager discovers that different stakeholder groups are receiving conflicting information about project status from various team members, leading to confusion, eroded stakeholder confidence, and conflicting expectations. What should the project manager do FIRST?

Answer options:

A.

Establish a centralized communication system with a single source of truth and define clear communication protocols and responsibilities

B.

Send an immediate clarification email to all stakeholders with the correct project status and information

C.

Restrict team members from communicating directly with stakeholders without prior approval

D.

Schedule individual meetings with each stakeholder group to clarify the current situation and expectations

How to approach this question

Look for systematic approaches that address the root cause of communication problems rather than just treating symptoms or creating restrictions.

Full Answer

A.Establish a centralized communication system with a single source of truth and define clear communication protocols and responsibilities✓ Correct
A
Effective communication management requires establishing systematic processes with centralized information sources and clear communication protocols to prevent conflicting information from reaching stakeholders.

Common mistakes

Focusing on immediate fixes rather than systematic solutions, restricting communication without establishing proper processes, or treating symptoms rather than addressing root causes of communication problems.
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